DELOITTE 온라인카지노 총판 벳위즈’S DOUG LATTNER: MAKING UNCONVENTIONAL DECISIONS
From Knowledge at Wharton
Doug Lattner says his first rule of business leadership is "know yourself." The CEO of fast-growing Deloitte 온라인카지노 총판 벳위즈 applied that lesson to his own firm when he assumed the reins of the New York-based unit in 2003.
At the time, Deloitte 온라인카지노 총판 벳위즈, which offered expertise in such areas as strategy, technology and human resources, was serving more than 42 types of client groups. Lattner and his team grew the overall business even as they slashed that number by more than half, serving just 19 segments.
Narrowing its focus wasn't the only unconventional decision made during the five years that Lattner has been at the helm. The unit also scrapped a planned management buyout and spinoff at the last possible minute, necessitating a complicated reintegration with parent Deloitte & Touche. In doing so, they were taking the exact opposite approach from the parent company's largest accounting-industry competitors, who were racing to shed their 온라인카지노 총판 벳위즈 units in the early 2000s, fearful of the impact of a new federal law passed in the wake of the Enron and WorldCom scandals.
These against-the-grain strategies, Lattner said, brought impressive results: The 온라인카지노 총판 벳위즈 firm, with 11,500 employees, has grown at a much faster pace -- 25 percent last year alone -- than its main 온라인카지노 총판 벳위즈 rivals as well as the other units within Deloitte & Touche.
Meanwhile, some of the accounting competitors that had spun off their 온라인카지노 총판 벳위즈 arms are paying Deloitte the ultimate compliment: They are looking to get back into the business.
The 온라인카지노 총판 벳위즈 field has grown and changed dramatically since 1975 when Lattner was hired right out of business school into the five-person Dallas office of what was then Touche Ross. Specializing mainly in energy 온라인카지노 총판 벳위즈, Lattner has stayed with the firm his entire career, a time that included the merger of Touche Ross and Deloitte Haskins & Sells in 1989. Lattner works at the unit's headquarters in Manhattan.
Lattner cites several reasons why most large accounting firms were looking to discard their 온라인카지노 총판 벳위즈 functions back in 2003. One was that most businesses tend to reduce their use of consultants during and right after a recession, like the one that had occurred in 2001.
Around 2003, the industry had suffered a rare period of negative growth. But perhaps more importantly, the U.S. Congress passed the Sarbanes-Oxley Act, which aimed to prohibit accounting firms from performing non-audit work for the same public companies they were auditing. Arthur Andersen, Ernst & Young and PriceWaterhouseCoopers all shed or spun off their 온라인카지노 총판 벳위즈 arms as a result.
At Deloitte, an initial plan for a management buyout of the 온라인카지노 총판 벳위즈 unit was canceled by the parent company's partners at the 11th hour. Instead, Lattner was asked to reintegrate the 온라인카지노 총판 벳위즈 arm back into Deloitte and develop a strategy to seek contracts from the large pool of public companies -- more than three-quarters of them -- that didn't hire Deloitte for auditing.
온라인카지노 총판 벳위즈 said the firm learned quickly how to negotiate the new rules. Consequently, links between the consultants and the tax-and-audit specialists proved to be an advantage, not a hindrance.
It is now standard practice to offer tax-related 온라인카지노 총판 벳위즈 advice to these non-auditing clients, Lattner adds, noting that one of the many areas in which Deloitte 온라인카지노 총판 벳위즈 advises companies is how to comply with Sarbanes-Oxley.
Deloitte 온라인카지노 총판 벳위즈 has also realized that 온라인카지노 총판 벳위즈 works best as part of a private firm or partnership instead of as a publicly traded company answerable to its shareholders. "If you don't take care of your shareholders in a public environment, they sell your stock," he says. He notes that one rival, CapGemini, has seen the value of its purchase of Ernst & Young drop by some 90 percent, according to Wall Street estimates.
Some of the most critical successes that Lattner and his management team were able to achieve involved making Deloitte 온라인카지노 총판 벳위즈 a more attractive place to work, Lattner says, noting that one of the biggest problems he inherited as CEO was a high employee turnover rate of roughly 25 percent.
Since t온라인카지노 총판 벳위즈n, t온라인카지노 총판 벳위즈 company has worked to improve not just t온라인카지노 총판 벳위즈 workplace environment, but also to offer new types of mid-career training. 온라인카지노 총판 벳위즈 says t온라인카지노 총판 벳위즈 steps have curbed annual turnover to about 14 percent. "We don't build cars and we don't have retail shops -- our people are our assets and t온라인카지노 총판 벳위즈y vote every day with t온라인카지노 총판 벳위즈ir feet -- so we need to make sure in our organization that we are (providing t온라인카지노 총판 벳위즈m) with t온라인카지노 총판 벳위즈 right amount of social activity, t온라인카지노 총판 벳위즈 right amount of work experience."
According to 온라인카지노 총판 벳위즈, his company is diverse enough to weather the current storms in the U.S. economy, including a new plunge in the financial markets and worries about mortgage foreclosures and rising oil prices. While banking and financial services firms have cut back on their use of consultants, he notes, other so-called contra-cyclical industries -- like pharmaceuticals and the public sector -- have increased their spending in this area.
He also sees great prospects in his former specialty of energy 온라인카지노 총판 벳위즈. "Oil and gas companies do not spend on 온라인카지노 총판 벳위즈 after the price of a barrel goes below . But it's above . ... There's a lot of opportunity." Another area for future growth will be international 온라인카지노 총판 벳위즈 work. The company has targeted the BRIC countries -- Brazil, Russia, India and China -- with the greatest emphasis now on India, where the Deloitte unit has a large pool of employees, including about 2,000 in Hyderabad and about 800 in Mumbai.
온라인카지노 총판 벳위즈 says that t온라인카지노 총판 벳위즈 move into India was in part defensive -- sparked by t온라인카지노 총판 벳위즈 lower-cost India-based information-technology consultants Wipro and Tata -- but that t온라인카지노 총판 벳위즈 company recently solidified its position on t온라인카지노 총판 벳위즈 subcontinent by buying out its former joint venture partner t온라인카지노 총판 벳위즈re, Mastek.
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